SHOPPING INFORMATION

  • Bulk wholesale and full-container orders: We offer dedicated logistics solutions with negotiated shipping rates. Our customer service team will calculate the most cost-effective shipping plan based on your delivery address, product weight, and volume. Long-term partners may also negotiate shipping subsidy policies.
  • Cross-border trade orders: We support multiple shipping options, including sea freight and air freight, and can assist in connecting you with reliable freight forwarders. Shipping costs are calculated based on real-time international logistics quotations. All shipping details can be confirmed with our customer service team before placing an order, with no hidden fees.
  • For bulk customized orders with logos or patterns, the sample production period is approximately 3–7 days, and mass production usually takes 7–15 days depending on the order quantity and customization requirements. After production is completed, delivery will be arranged according to the selected logistics method, and the entire process can be tracked.
  • Depending on the chosen shipping method, sea freight usually takes 20–40 days, while air freight takes approximately 5–10 days. We will provide an estimated delivery schedule in advance.
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  • After payment is completed, the system will automatically send an order confirmation email/SMS. A dedicated sales representative will contact you within 1 business day to confirm product styles, quantities, customization details, and delivery information.
  • For in-stock products, the order will proceed directly to the warehouse packing stage. Ceramic products will receive professional shock-resistant packaging. For customized orders, we will begin the design confirmation, sample production, and mass production process, with progress updates provided at each stage.
  • Once the goods are shipped, the tracking number will be provided, allowing you to monitor the logistics status throughout the delivery process.

All orders can be issued with official invoices:

  • We support VAT ordinary invoices and VAT special invoices. You can provide the invoice title, tax identification number, invoice category, and other required information during checkout or after order completion.
  • For bulk purchases, we can issue paper invoices and arrange mailing upon request.
  • For enterprise customization orders, invoices can be issued in stages according to the contract, supporting corporate accounting and reimbursement procedures.

Yes. We can provide a complete customized packaging solution.

For in-stock tea cups, we use standard thickened ceramic protective cartons with shock-resistant materials to provide basic breakage protection.

For customized orders, we can provide fully customized outer packaging, gift boxes, and branded packaging solutions according to your requirements, including logo printing, design customization, and packaging structure optimization.

PAYMENT INFORMATION

  • Online self-service orders: When you submit an order and proceed to the payment stage, the payment will be deducted from your bank account immediately after you complete the bank transfer or online banking payment. For offline corporate bank transfers, the order will become officially effective after the payment is received in our company bank account.
  • Large-scale customized orders: Payment can be made in stages according to the contract terms. The initial deposit will be collected at the beginning, and the remaining balance will be paid before shipment after mass production is completed. Bank payment receipts and order progress updates will be provided throughout the process.
  • If an order is cancelled or partially returned after payment, the payment for undelivered items will be refunded to your original payment account. The refund processing time depends on the policies of the relevant bank.

 

A Wishlist is a product collection tool designed for purchasing customers. You can add your preferred tea cups, matching ceramic products, and other items to your Wishlist for easier comparison and bulk ordering later.

When new products are launched, promotions become available, or exclusive customization services are offered, the platform can send you notifications. Long-term partners, distributors, and hotel procurement teams can also save frequently purchased product sets in their Wishlist for quick reordering, helping save purchasing time and improve efficiency.

Please contact our online customer service within 48 hours after receiving your order and provide photos of the package exterior, damaged/wrong products, and shipping labels as proof.

  • Products damaged during transportation: We will arrange free replacements and cover all reshipping costs. Ceramic products will be packed with upgraded shock-resistant protection.
  • Incorrect products shipped (wrong style or quantity compared with the order): We provide free returns or exchanges, and all return shipping costs will be covered by us.
  • Customization issues such as incorrect patterns or logo printing errors: If the issue is confirmed to be caused by our production error, we will reproduce the products free of charge to ensure your customization requirements are fulfilled.

Order changes and cancellations are handled according to the following situations:

  • In-stock orders that have not been shipped: If the order has not yet been packed and shipped, you may modify the delivery address, adjust the purchase quantity, or request a full cancellation and refund free of charge.
  • Orders already shipped or customized products in production: For shipped orders, returns can only be processed after the package is refused and returned. For customized products, once the design has been confirmed and production has started, cancellations without quality-related reasons are generally not accepted. However, you may contact our customer service team to discuss adjustments and minimize losses for both parties.

After your order is packed and shipped, the system will generate a dedicated courier/logistics tracking number. You can view the real-time transportation status through “My Account – My Orders” on the platform.

  • Small sample orders: Shipped via standard express delivery, allowing detailed tracking of transfer and delivery updates throughout the process.
  • Bulk wholesale orders: Shipped through dedicated logistics channels. Our customer service team will provide carrier information and regularly update the main transportation progress.
  • Cross-border orders: We provide freight forwarder tracking information and support full-process tracking for customized orders, including logo and pattern customization. Customers can follow the progress from sampling, production, firing, packaging, and final shipment until delivery.